[Resolved] Yatra Online / Yatratrip.in — Amount transaction successful to Yatra but Ticket Not Booked

VivekK96

Jul 2, 2022

Address:

Yatra.com

Hi,

This is Vivek K
I have booked a Indigo flight from Chennai to Lucknow and at the time of payment I chose PhonePe UPI and successfully transacted amount to Yatra but the booking of my ticket was not there and it is unsuccessful.
Kindly see through the issue and Refund the money to my account.

I have checked and there is no refund status for the booking and there is no booking and there is no PNR number generated for the ticket.
Kindly Check and let me know
Please do the refund as soon as possibl and it’s been 3 days since I made this payment.
First I trusted Yatra but now the trust has gone.
I have mailed you at 10 AM and still there is no response from your side.
Your customer care number is also not working saying that due to COVID we are unable to reach you. What is this Yatra, it’s disgusting and I’m very disappointed with you and your services.
Do reply immediately.

I have mailed many times and called you many times. There’s no response from Yatra such a disgusting behaviour.
Refund my amount as soon as possible

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Aug 13, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Vivek, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payment on our portal. As checked and want to inform you that your amount of INR 4019/- has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care