[Resolved] Yatra Online / Yatratrip.in — Auto cancellation of trip | |||||
Madam/ Sir, This is regarding a trip to South Africa; booking ID – YH2950184. We had paid the booking amount. There was a sudden death in our family due to which we were out of station for about 2 wks in January 2017. We were in too much distress at the time to consider speaking to you about the vacation. However, on our return we found that our trip had been cancelled at your end. The email regarding cancellations was furnished the same day you cancelled our trip- 23.01. 17. The reason mentioned being lack of further payment. Had we received an e- mail regarding the deadline for payment, we would have done it in time. Also, NOC from my employer was available before 23.01.17. I am extremely disturbed by your handling of the case. You have been sending mails regularly about the trip, then why no reminder mails regarding payment due- date, which is far more important. This is extremely unprofessional. Also, autocancellation of the trip was made at your end and not from customer end but no refund has been made so far. Expecting a reply at the earliest… Regards Dr. Somshukla Ray Was this information helpful? | |||||
Apr 7, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 01, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Somdhukla, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Mar 07, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Somshukla, Greetings from Yatra.com! Regret the inconvenience caused. We have checked with our team and found that we have sent multiple reminders for payment. However, we didn't received any response from your end. So, We cancelled the package after sending the final email. As a gesture of care, refund of INR 20, 000 has been initiated and it will take 2-5 working days to reflect in your account. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care | |||||
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