[Resolved] Yatra Online / Yatratrip.in — Auto cancelled booking booking ref no.[protected]

pankajpandey04

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400601
Website:	yatra.com

I have tried to cancel a rail ticket for one passenger of 3 (Name - sandeep sharma) and selected only one from selection, but yatra has cancelled ticket for all passenger's. Now after 2 days i have to travel and now after this blunder from yatra how can i travel and in the summer season how i'll get train ticket?
I was very old customer of yatra and also very big fan of yatra, but after this act i want to file a case against yatra.com

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Jul 31, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Pankaj,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Jun 30, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Pankaj,

Thank you for contacting us at Yatra.com !

We truly apologize for the inconvenience you have faced in this regard. Our customer care team would have contacted you for all your concerns and we would want to inform you that we have processed full refund against Yatra Reference Number -:[protected]. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account.

Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com

Regards,
Yatra Care !