[Resolved]  Yatra Online / Yatratrip.in — Bangkok and pattaya hotel booking

Address:Chennai, Tamil Nadu, 600010
Website:Yatra

Booking reference number #yh2626964. We have booked hotels in bangkok and pattaya from august 12 to august 18 and have paid a full amount of inr 24084. We have received mail from yaatra that the amount has been received. But we have not received the vouchers nor confirmation and details on our stay. We have sent around 25 mails regarding this and there is not even 1 reply from yaatra team. Such a poor service from
Yaaatra. The worst service i have seen ever. I just need an update on this asap. The booking was done on 22nd april and no reply regarding this in mails nor call till date.
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Aug 8, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Bharath,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

Yatra.com — Refund ammount status not know even after 7 working days

My bank transaction id is [protected] and yatra reference id is 070815f35335

Yatra Online / YatraTrip.in Customer Care's response, May 19, 2016
Verified Support
Dear ​Sastha,

Greetings from Yatra.com!

Regret the inconvenience caused. Refund of INR ​13​, ​3​6​8.00 was already initiated from our end on 07 Aug'15. Would request you to contact your bank who has issued the card through which payment was done and provide the ARN number which was provided to us by your bank. Refund details has been shared on your registered email ID with us. You can contact your bank's Grievance Cell in regards to refund not reflecting in your account.

Should you require any further assistance, please call us on 955 5800 800 alternatively write on [email protected]

Best Regards,
Yatra Care
Dear Bharath, ,

Greetings from Yatra.com!

We apologize for the inconvenience caused. Our customer care team would have contacted you for all your concerns, as confirmed by you, your issue is now resolved.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Best Regards,
Yatra Care

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