[Resolved]  Yatra Online / Yatratrip.in — bitter experience of holidays booked through yatra

Address:	122002
Website:	www.yatra.com

I am writing in reference to my recent experience on the Holiday Package bearing Yatra reference number as YH3441461 planned to cover travel from Delhi- Jodhpur- Mount Abu- Udaipur and back to Delhi of and for which I made an advance payment of Rs 81100/- on 13th June 2017. The entire tour was planned in consultation and advise of Mr. Puneet including Hotel stay at Udaipur, Jodhpur and Mount Abu. The choices of the Hotel were also provided by Yatra Representative.

The experience at Mount –Abu on 21st June’2017 was horrible and the response form Yatra Team was undoubted terrifying.

I reached with my family to Mount Abu in the afternoon at tried check-in the Hotel Silver Oak, however receptionist denied any reservation in our name and asked me to check with the Tour Operator. I then contacted Yatra Emergency contact number[protected] who told us that reservation exist in the same hotel and infact confirmed me the location as opposite to Hotel Vrindavan and told me that he would check with the Hotel and revert.

We never responded back, however when I called back again your representative asked me to let him talk to my driver whom he then asked to take us to another hotel that is named “Silver Oak - Country [protected]@ Abu road which was 20 km down town in the plains. The requirement was clearly stated to your representative, Mr Puneet suggested few hotels in Mount Abu among which I was informed that this is one of the best in Mount Abu and accordingly, been a stranger to this geography, I went with the recommendations of your representative and selected the best one named “Silver Oak- Country Yard, Mount Abu” F 84-86, RIICO Growth Centre, Ph-II, Maval, Abu Road Mount Abu, Rajasthan, 307026 India. Upon reaching Mount Abu on that day, I realized that Mount Abu and Abu road are two different locations in opposite directions.

The explanation provided by your representative (Mr. Talan) on my insistence was that the address was mentioned as Abu Road, while taking your booking and therefore the onus of selection rests with undersigned and that it is not the responsibility of the tour operator. I am still at lost that how such responsibility can be rested with client and how the TOUR Operators / Planners get absolved of their responsibility for which they charge heavily to their clients.

While talking to your representative (Mr Talan), I requested him time and again to change my hotel reservations even if it invites for an additional charge to which he turned a deaf ear. Even when I asked him to transfer the call to a senior, he denied doing that too. It was annual vacations which your representatives made sure be a very frustrating experience for me and my family out on a tour.

The family due to your poor management and poor response had to face humiliation, unpleasant experience and I was left with no option but to scout and another hotel in Mount Abu and had to spent about Rs 6600 for that night additionally. Upon reaching back to my home, I contacted your Travel Consultant who did not listen to any of our grievances.

At this juncture, I wish Yatra to apologies in writing to me and my family for their behavior and refund us the amount spent on staying at Mount Abu (Bills attached for your reference).

In case I am still not responded appropriately, I will be left with no option but to file case in a consumer forum / court for the humiliation faced and inconvenience caused to us inspite of having paid all the tour money in advance.

With Warm Regards,

Tarun Katiyar
[protected]