We have booked three rooms at Dev Villas - Udaipur with Yatra com and got confirmation on booking.. While travelling to Udaipur, we called at property to know status of our booking and we're surprised to know that our booking is not confirmed.. We tried calling Yatra numbers and local contact but could not get resolution. On special request hotel allowed us for stay in substandard room. We continuously called Yatra but nothing got resolved. Finally we have to leave hotel as it was booked... We are extremely sorry but Yatra is very ill managed company and have no local support team for tourists.. We want full refund of our booking amount along with compensation for all mental agony faced by all of our family members including three senior citizens...
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Sep 15, 2022
Complaint marked as Resolved
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Aug 15, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Praveen. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'TG:32838353' and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
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