Yatra Online / Yatratrip.in — Bus Amount Not Refunded

Yatra Online / Yatratrip.in — Bus Amount Not Refunded

P Priyanka Balasubramanian Aug 24, 2022 Aug 30, 2022 This thread was updated on Aug 30, 2022

My bus from Haldwani to Delhi on 16th August was cancelled from the operator side. I was promised for a refund in 5-7 days, but no refund has been given. The operator (Fasttrack travels) has confirmed that they have already given to Yatra. But yatra is completely silent on this matter. I have sent mails to all the email IDs mentioned in Yatra. Customer support is non-existent in Yatra. No way to reach them. No response to my mails. How is customer supposed to express grievance if all communications portal are locked and mails are not being replied to. Do we have to go to consumer court? +2 photos Was this information helpful? No (0) Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 25, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Priyanka, Greetings from Yatra.com! This is regarding your refund request under booking reference number[protected]. We would like to inform you that a refund of INR 2181.00 for your booking has been processed on 24 AUG 2022 . Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account We thank you for your patience and patronage. Regards, Yatra Care Aug 30, 2022 Updated by Priyanka Balasubramanian Are you people just trying to fool us and make us run from pillar to post. It has been 6 days now. NO REFUND. I called the bank also and nothing has been initiated from your side. Is this how you steal money from customers? By having NO customer executives to reach out to. My bank is Standard Chartered (Private bank). I should have received amount by now. Will you respond once you get a legal notice? Don't think that you people can just siphon off funds like this and not be accountable. The bus operators have refunded you the entire amount the very next day. Why are you holding it. Shameless ...see how many other like me are saying the same thing... If you have really processed the refund, why don't you share the transaction ID? Just simply closing the complaint will not help you run away.
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