[Resolved] Yatra Online / Yatratrip.in — bus booking from mumbai to shirdi

Vidhya Harish

from Chennai, Tamil Nadu

Address:

560063

I have booked bus from mumbai to shirdi on 09.02.2020 at 22.15hrs. I have provided bookings as per screenshot attached below. I was trying to contact operator from afternoon but contact details provided is incorrect and operator also not contacted me till i raise complaint through mail.

The operator has contacted us at 22:36hrs on 9/02/2020 and sent massage at 22.55hrs. I was waited till 23.35hrs along with my pregnant wife and 3yrs old daughter. I have contacted the driver he said he is coming from shirdi it may take half an hour to reach the pick up point. This was very bad experience which i had using yatra.com
Kindly make refund and please don't let other to experience the same.

+2 photos

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Mar 16, 2020

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Harish,

Greetings from Yatra.com !

Regret the inconvenience caused. Full refund of INR 500.00 has been processed from our end on 12 FEB 2020 . Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care