[Resolved] Yatra Online / Yatratrip.in — cancellation and modification in ticket fraud of yatra.com

[Resolved] Yatra Online / Yatratrip.in — cancellation and modification in ticket fraud of yatra.com

V vikalpk from Rampur, Himachal Pradesh

I booked a ticket for my parents to travel from jammu to dehradun.in place of selecting 15 june, i selected 14 june. I want to modify my ticket. Yatra.com is not allowing to modify the date of travel. They told me that you have to cancel the ticket and we will deduct 25%. Since travel date is far ahead, how they can ask for so much high cancellation charges? Why there is no modification facility allowed on yatra.com website? Such a website should be closed.in all the govt tour operator buses, they generally deduct not more than 10% and sometimes even a very nominal charges. We should never use yatra.com for any ticket booing as the company appears to make customer fool. They only want to earn money by making customer fool. Was this information helpful? No (0) Yes (0)
Jul 5, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 04, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Vikalp, We were in contact with you, as discussed, you confirmed a reservation on 01st June. Before confirmation cancellation policy was shown to you, if you had any concern, that should have been raised before confirmation. Now when you are trying to cancel the booking you can not refer cancellation policy from other portals, we regret, we would not be able to honor the same. Regards, Yatra Care Jun 04, 2019 Updated by vikalpk Your cancellation policy is poor.You told me initially that it depends on the bus operator.The same bus operator is charging zero rupees when booking is being done through redbus but your are charging 25%.I have already shared the proof to you and attached here also.When I talked from the bus operator, they are telling we donot decide this .This money yatra.com is putting in his pocket.Thus, yatra.com is doing a fraud with customer.
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