[Resolved] Yatra Online / Yatratrip.in — cancellation of hotel booking | |||||
This is to inform you that we had booked a hotel named hotel nomadic in dalhousie on your respective site... It had free cancellation but whn we reached the spot we were provided with some other hotel named birds nd crips... Which was far away from gandhi chowk dalhousie... Moreover it was made more inconvenient as it had 160 stairs to hotel... So we wanted to cancel the hotel... But now neither are they refunding the money nor cancelling the hotel... So u r requested to cancel our booking of refrence no[protected] Was this information helpful? | |||||
Jul 4, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 03, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, We regret for the inconvenience caused to you! We have received your query and would respond you at the earliest. Request your patience in the interim. Thanks Yatra Care Verified Support Jun 03, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Thank you for your patience! We would like to inform you that as we have checked booking was confirmed as per your go ahead only in alternate property. Hence, refund would not be possible on this. For any further assistance feel free to connect with us again. Regards Yatra Care | |||||
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