[Resolved]  Yatra Online / Yatratrip.in — cancellation of train ticket

I have booked a train ticket on 08th oct but i didn't get a pnr number and so i want to cancel it now. This is the first time i booked a ticket from this site and was very bad experience... Neither i got any pnr number instead amount was debited from my account and still not refunded... I now request to cancel my booking and refund my amount... My reference number is[protected]..
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Nov 13, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Nikki,

Greetings from Yatra.com!

We regret the inconvenience caused to you. We would like to inform you that we have processed the refund from our end on 08 Oct 2017 for INR 361.00. In case the payment has been made from a private sector bank the refund will take 2-3 working days reflect in your account and for public sector banks the refund will take up to 7 working days.

Best Regards,
Yatra Care
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I have booked in the early hours of 1/10/17 4 tickets for Delhi with the following names, amount has been deducted but no show, please help me
Surapuram Laxmi Narayana
Surapuram Rani
Surapuram Anjani
Surapuram Namdev
Yatra Online / YatraTrip.in Customer Care's response, Oct 11, 2017
Verified Support
Dear Himabindu,

Greeting from Yatra.com!

We regret the inconvenience cause to you, Request to kindly share your email ID used for booking and amount charged for our team to assist you.

Thanks
Yatra Care.
Yatra Online / YatraTrip.in Customer Care's response, Oct 18, 2017
Verified Support
Dear Himabindu,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Thanks
Yatra Care

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