Dear sir,
I was travelling on the morning star travels a/c sleeper (2+1) bus[ py05a-1199 pnr : ts[protected]legg operator pnr : 4625707 booking reference :[protected]] on 11 august 2017 from bangalore to hyderabad to attend my college convocation. The expected arrival time for the bus at hyderabad was 12 august at around 6:30 am.
When i woke up in the morning of 12 aug i noticed that my gps still showed me in karnataka. Later i came to know that the driver was taking an alternative route to avoid rta checking and toll gates. It happened out that the bus travels didn't have the required permit to be running sleeper buses on the route.
The journey that had to take around 8 hours took a total of 22 hours as we reached to our destination i. E hyderabad on saturday night 8:30 pm. It costed me once in a lifetime chance to attend my convocation.
I want a complete refund of my ticket along with damages covered for the emotional harassment and mental torture that i had to face during this horrendous journey.
If no action is taken in this regard i will feel cheated and lose my faith in the system as no heed is paid to the voice of innocent people due to the callous attitude of the people in charge for the same.
Also i am going to sue yatra.com for selling tickets of buses without doing a background check on the companies and going ahead with selling the tickets even though they don't have a permit to be running on the prescribed course of travel.
Below is the reference for the media coverage of the same event :
http://www.deccanchronicle.com/nation/current-affairs/140817/private-buses-take-...⇄
Regards —
Karan mangla
Registered email id - karan. [protected]@samsung.com [corporate account]
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