[Resolved]  Yatra Online / Yatratrip.in — delayed visa and pre registration issues

Address:	313324
Website:	Yatra.com

This is to bring to your notice about the most horrible travel reservation experience from a company like yours and what we continue to face till date, when travel date is so close in next 10-12 days on 20th may.

Reservation ref no. Yh3704227 and transaction i'd yh[protected]nbqe for europe international holiday (Jewels of europe)
Pax - 20

I am writing this on my father's behalf mr. Satish pagaria, who has brought this holiday package booking for not just himself, but 10 other families and brought in so much business to your company. And apparently he is the one who is answering all queries to the whole group on your behalf and still struggling for visa till the last minute, following up day and night with your ever changing team.

It has been a tremendous torture for all these senior citizens, 20 people coming from various locations, to follow up on visa and all other mismanaged communication from your side. Shouldnt your team be proactively following up with us instead of we following up? The trip has not even started and we are still in india and struggling. What will really happen when they reach europe??

They have dealt with 4 pocs so far from your side (Prafful mishra, shrey adalka, aashish, aradhana) and constant back and forth followups asking your team for documentations and dates. 3 times the visa location has been changed (Delhi, jaipur, ahmedabad) and we were communicated that both visas can't be done on the same dates so arrange the travel twice in a week's time, implying additional travel for these senior citizens and additional travel and hotel costs too!!

This information was wrong as they processed both visas for 2 families on the same day by paying some 2k extra, where in everyone ekse had to travel twice. Till date 2 families, including my father's, have no dates for uk visa even after constant follow-ups. Also, even after giving us dates for the first visa, your officials never reached on time to visa office, putting us in penalty zone for delay.

As of today, we have no dates committed yet for visa and we are being asked to pay some 20k per person, where in the delay was never from our side at all. I am surprised to see the professionalism your team is showing on this matter and still not responding with any dates even after we told them to get the visa done at our cost.

Shouldn't yatra be bearing this cost and also pay us for the mental torture that my father has undergone answering all queries of his group and following up insanely with your inefficient team?

Can you take up this matter at highest priority or else by eod, cancel all these 20 bookings, as we don't think it makes sense to send our parents to this kind of a mismanaged trip and put them at risk.

I am attaching the whatsapp chat conversation for your reference since past 2.5 months post booking. See it by yourself how things are managed. My last communication is with gipsa. [protected]@yatra.com, manager of aradhana, who commits to revert back with resolution by eod.