[Resolved] Yatra Online / Yatratrip.in — domestic flight booking

[Resolved] Yatra Online / Yatratrip.in — domestic flight booking

G gauravpoo from Delhi, Delhi

I have booked a flight from delhi to surat for 15 aug 2018. As per my knowledge one ticket can carry 15 kg check in baggage. But in my ticket mentioned that check in baggage will be chargeable. During ticket booking I did not mention only need hand baggage. This is my first chance to book flight via yatra.com and I have received Bad experience. Today I called to spice jet customer care they told me that I will have to pay 800 for 2 ticket or 30 kg check in baggage. Please review and solve my query. Please have below information. Booking Reference Number[protected] SpiceJet SG - 8478 New Delhi Wed, 15 Aug, 2018\| 17:55 Surat Wed, 15 Aug, 2018 \| 19:45 Airline PNR WE2NUA Was this information helpful? No (0) Yes (0)
Aug 20, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jul 20, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Gaurav, Greetings from Yatra.com! We would like to inform you that as you have not mentioned about the check in baggage, that's why, your booking is made on hand baggage only. And, if customer don't choose the baggage then hand baggage only select by fault. Hence, you need to pay the baggage charges at the airport directly. If you have any other concern, please feel free to connect with us, we will be happy to assist you. Thanks Yatra Care
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