[Resolved]  Yatra Online / Yatratrip.in — Domestic hotel booking

Address:	Mumbai City, Maharashtra, 400062
Website:	yatra.com

Subject: Complaint against unfair trade practices adopted by Yatra.com

I had done the 4 hotel bookings for Silver Sands Resort Daman - from 27th Jan 2017 to 29th Jan 2017

I have called Yatra call centre twice on 10th Jan 2017 and 12th Jan 2017 requesting them to cancel and refund the booking since there is an outbreak of Bird Flu / Avian Influenza in Daman area and the Daman government authorities have advised to all citizens not to travel to Daman upto 1st week of February 2017. Since we are a group of 4 families travelling with small children we do not want to take any chance and avoid travelling to Daman

I requested Yatra. com to cancel the booking and refund the amount at the earliest

On 13th January 2017 I again called up Yatra.com and also send email for the cancellation and refund, every time I was informed by Yatra.com staff that the cancellation is subject to acceptance of Silver Sands Resorts.

I explained them that the circumstances under which the Bookings are requested to be cancelled are very serious and there is a government advisory issued not to travel to Daman for a period of 1 month, in such a scenario we cannot travel with small children risking their health, I expected Yatra.com to consider and cancel the bookings and refund the full amount to me.

On 13th January 2017 I called up Silver Sands Resorts, to my surprise, when I checked with the Hotel they informed me that they have not received any payment from Yatra.com for the bookings done by me and that they have not received any request for cancellation and refund. The Hotel also informed me that is is Yatra.com which has to approve the cancellation and refund, this is shocking as yatra.com has been telling me different process of refund and I was informed that refund is subject to approval of Hotel Silver Sands, whereas hotel Silver Sands has informed me a different version of the process of cancellation and refund.

I have been a loyal customer of Yatra.com but the way I have been treated for cancellation is disgusting and frustrating. I never expected this type of treatment and mislseading and false information given to customers.

I have still not received any feedback from Yatra.com, now I am left with no option but to consider taking appropriate legal action against Yatra.com and Silver Sands Resorts, Daman in the event the whole amount is not refunded to me.