[Resolved] Yatra Online / Yatratrip.in — Double deduction of amount in both credit card and net banking account even though booking not done | |||||
I wanted to book a round trip on yatra from bangalore to hyderabad. I tried booking through the credit card the booking did not go through. I tried again with my net banking account and again the booking did not go through. But amount has been deducted from both my credit card as well as net banking. I tried several times to contact yatra, but they would not respond. Please help. Thanks, Sathish [protected] Was this information helpful? | |||||
Mar 7, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 03, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sathish, Greetings from Yatra.com! We regret for the inconvenience caused. We are looking into your query. Request you to allow us time to check and advise you accordingly. Regards, Yatra Care Verified Support Feb 03, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sathish, Greetings from Yatra.com! Thank you for contacting us and we regret the inconvenience caused. We are checking the details of the payment. Kindly allow us some time and we will update you at the earliest. We appreciate your patience in the interim. Best Regards, Yatra Care Verified Support Feb 03, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sathish, Greetings from Yatra.com! We would like to inform that amount has only been charged once under Yatra booking reference number YT19941336 and rest of the amount was not charged from our end. We request you to please contact your bank for the same. E-tickets has been sent on your registered email id with us. We request you to please carry the ticket print out along with your photo identity proof. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |||||
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