[Resolved]  Yatra Online / Yatratrip.in — duplicate booking refund

Hi,

I booked couple of tickets on yatra.com. The website said the payment did not go through and rebook tickets. When i booked the second time and checked my deduction in account, i was charged for both the booking (The one on which error was showing and the one which i rebooked).
I have been chasing the customer support for 15 days now and i am getting emails everyday that my amount will be refunded in 2-3 days then 4-5 days and the counting goes on.
I am not sure what's going on and i am not able get hold over any one either from airlines or from yatra.com.
I want to mention my booking number[protected].
I want my full refund as it was the website issue and i called the customer support on very day to resolve this issue.
The customer agent mentioned about full refund and ensured us that it will be taken care in 2 working days.
Now it is forever and i don't have any idea to whom i should speak because whenever we try to reach airline there lines are busy and they don't have any option to talk to anyone from support team and if we try to discuss this with yatra customer support executives they always tell us that airline is not getting back to them.
This was my first experience with your booking site and to be honest was worst among all.

-pallavi