[Resolved]  Yatra Online / Yatratrip.in — failed transaction for train ticket

Transaction got failed from yatra mobile app while booking train ticket and amount got transferred from upi app but refund is still pending after 12 days. Many time contacted to yatra only got message that "our concern team is working on this"

Details - 1547.00 is debited from *6196 on[protected]:44:54 for upi/[protected]/[protected]@eazypay

Mobile no - [protected]
Email - [protected]@gmail.com
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Oct 14, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.

Regards,
Yatra Care!
Verified Support
Sep 13, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

We would want to inform you that we have processed full refund of Rs. 1547.00 against Yatra Reference Number -:[protected]. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account.

We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com

Regards,
Yatra Care!
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Transaction got failed from yatra mobile app while booking train ticket and amount got transferred from upi app but refund is still pending after 8 days. Many time contacted to yatra only got message that "our concern team is working on this"

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