[Resolved]  Yatra Online / Yatratrip.in — Flavors of europe trip - reference no. - yh3083342

Address:	New Delhi, Delhi, 400079
Website:	www.yatra.com

This complaint is specifically about the extremely terrible experience with the post sales representative, suman sahu and her team lead, gipsa jain.

Suman sahu lacks training to even be a post sales representative. She does not have any knowledge of the tour/sight seeing spots. Her response times, communication, efficiency is dismal.

Few major and unacceptable errors:

1. We were promised etihad or similar airlines as per the booking agreement but were eventually booked on the much cheaper and inferior turkish airlines.

2. The meal preference was asked 5 times in 4 months and still she booked it incorrectly for us in 3 of the 4 flights.

3. It was promised in the document that hotel details would be communicated to us 1 month in advance of the travel date, but they were sent only a week in advance.

4. I wrote and email to gipsa and suman on 22nd february to express my grievances over their poor service for schengen visa but nobody form that team ever responded on email.

I really hope an action is taken.

This was daylight robbery from yatra - turkish air flights were at least 8k cheaper per person than eithad, which we were over charged 48k for 6 flights that we combined booked. Do not expect such blatant cheating by a reputational brand like yatra.

Would advise everyone against booking any tours with yatra and would also share my experience on online blogs and social media.