Booked flight tickets from Bengaluru to New Delhi for 25th January. The total price paid was ₹10825. Received a cancellation from the carrier, and yatra initiated a refund of ₹9815.
According to yatras policy, for booking cancellations by airline carrier, a complete refund will be initiated.
Please look into this, as I have got no response when contacted through other channels.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Greetings from Yatra.com!
This is regarding your refund query under booking reference number[protected].
We would like to inform you that a refund of INR 9815.00 for your booking has been processed on 05 JAN 2023.
Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.
We thank you for your patience and patronage.
Regards,
Yatra Care