Yatra Online / Yatratrip.in — flight cancellation and full refund

Website:

Yatra.com

I had booked a return flight for my parents from usa to india for 7th may. But since the lockdown was extended in india the flight was cancelled by the airlines. I called the airlines and they confirmed me that i could either request for a future date travel or a full refund. But since it was booked through yatra.com they wont be able to do it and i would have to reach out to them to get my full refund. I raised this request with yatra more than a month ago and still have not received my refund neither they are providing proper updates. Now they are saying that there are airlines fee and all yatra fees deducted. The total amount they are saying could be refunded is 1/2 of the total amount. There has been nearly a deduction of 70k which i cannot accept. Even after the airlines confirmed it could be refunded fully i am not sure why after a month yatra have come back with this info. I have been asked to wait for an update from a month and all information has been through emails, they are never providing a contact number to talk to them. This is so frustrating. I want a full refund immediately.