[Resolved]  Yatra Online / Yatratrip.in — Flight Cancellation Refund not Credited

Team,

I booked both way ticket via Yatra.com and canceled it due to personal reasons. I got an email from Yatra that a refund has been received. please follow the steps to get the refund processed.

Dear Customer,

This is regarding your refund query for Booking Reference number[protected].

We have received the refund for your PNR - C1PMYP and Q4MG8G. Kindly follow the below steps to claim your refund.

Step 1: Click here to login into Yatra My bookings section.
Step 2: Click on the Check Refund Status Button for PNR - C1PMYP and Q4MG8G.
Step 3: Click on the given link to claim and process your refund (highlighted in yellow color).

I followed the process and I submitted the refund amount to be credited to my account in 2-3 days for the amount of INR 3770+1401=5171. However, once I submitted. The refund amount suppose to be credited to my account within 2-3 days, but till the date I haven't receive the money.
I want to bring this to the attention how Yatra.com fooling people and taking their money and not refunding it. I have attached the screenshot of the airline refund completed. and also the email I received from Yatra.com