[Resolved]  Yatra Online / Yatratrip.in — flight delay and cancellation

Website:

www.yatra.com

My name is ankur saha. This is to bring to notice about yatra.com’s very unprofessional attitude and lack of appropriate response and action. My flight booked in yatra.com under pnr otfxkk, the first segment got delayed and subsequently i missed the next two flights in my itineary. The airlines failed to provide appropriate flights and thus cancelled my booking but gave me full details and documents stating that i did not embark on my flight due to reasons for which i cannot be blamed for and asked to me to issue a refund to my travel agent as according to law, with that document, they are obliged to pay me the refunds for the segments of flights which i could not embark due to this mishap. And their response, looking at most of their customer care numbers not reachable or inactive or keep ringing, other half with personell who are arrogant and have no manners and disconnect the phone because they want to go home (The kolkata office, a lady), no booking changes and cacellation processes which can be supported by the app and their complete and utter arrogance to deny any possible to intent to a refund. I hope this complaint helps to shed light to the recent situations.