[Resolved]  Yatra Online / Yatratrip.in — Flight ticket booking money deducted no confirmation

Website:yatra.com

I booked ticket with yatra and my money was deducted but I have not received any confirmation about the booking.

The ticket was for 10 Feb 2023 from Chennai to Lucknow in Air Asia flight.
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Dec 24, 2022
Complaint marked as Resolved 
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. Kindly share the below requested details for us to check and take it further,

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care
Amritesh04's [Complaint's author] reply, Dec 18, 2022
Ok
Amritesh04's [Complaint's author] reply, Dec 20, 2022
booking reference number 1112220040449
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
Amritesh04's [Complaint's author] reply, Dec 21, 2022
Amount debited is 5810
Via credit card
Email: [email protected]
Dear Amritesh,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 5810.00 for your booking has been processed on 21 DEC 2022.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

Regards,
Yatra Care

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