[Resolved] Yatra Online / Yatratrip.in — flight ticket cancelled, refund not received for last 25 days

Valentina B

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600125
Website:	yatra.com

We have booked flight from mumbai - chennai for mr. Dhanush kuttuva on 27th july 2017 in fl-93698, bookg reference no:[protected]. Pnr: #ig144k &. We immediately cancelled the booking due to change in travel plan. But till now we have not refund in our account. Tried yatra customer calls they are confirming that it has been deposited but unable to send the reference number.
We donot know whom to contact

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Sep 24, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear dhanush,

Greetings from Yatra.com!

Would like to inform you that we have processed the refund of INR 7422.00 from our end on 28th Jul'17. As you said that you did not received the refund till yet, we have shared the refund reference number with you through e-mail on your registered e-mail ID. Would request you to kindly check the same with your bank. If your bank will say that they did not received any amount from Yatra then kindly ask the written documents and share with us on [protected]@yatra.com. We will be happy to assist you.

Thanks
Yatra Care