[Resolved] Yatra Online / Yatratrip.in — Flight ticket not booked/confirmed but money got deducted

AdarshR9

from Patna, Bihar

Oct 3, 2022

Website:

yatra.com

I was trying to book a flight ticket for travel from Chandigarh to Patna (14th Oct, 7:45 -- flight timings) but after the payment confirmation from Mobikwik, Yatra didn't confirm the ticket.

Note that Mobikwik has confimed that the payment went through and money got deducted but Yatra has refused to book the ticket.

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Nov 1, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

Oct 04, 2022

Updated by AdarshR9 Registered email ID - ada.[protected]@gmail.com
Amount debited - 6071

Verified Support

Oct 06, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we are unable to find the transaction details with the given email id. In order to check if the amount has been charged, we request you to send us the following information.

Date of Transaction:
Payment mode (Credit Card/Debit Card or net banking):
Bank Name:
Amount Charged:
Transaction reference provided by bank:
Email ID (Used while booking):