[Resolved] Yatra Online / Yatratrip.in — Flight ticket rate | payment different amount | |||||
I would like to know the reason why I am suppose to pay extra amount once I have confirmed and paid the price I was shown. I would like to withdraw my booking and get 100% refund if you are not processing the flight tickets with the amount I have paid. Since I have paid the amount i was requested while processing/ purchasing the ticket on Yatra.com I would like to get my flight tickets in confirmed status for the same. The PNR status is showing unconfirmed for Indigo Flight from Mumbai to Delhi. Attached is the screenshot after payment. Kindly contact at the earliest. Was this information helpful? | |||||
Jun 13, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 09, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sandhya, Greetings from Yatra.com! We regret the inconvenience caused. We would like to inform you that fares are dynamic and are subject to change and if there is any change in the itinerary while confirming the booking, system will not confirm the booking. Same has happened in your case too. We have contacted the concerned team for the cancellation and our team will get in touch you at the earliest. Best Regards, Yatra Care Verified Support May 09, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sandhya, Greetings from Yatra.com! As communicated earlier, the booking was not completed and No PNR was generated in due to same fare was not available. Our team tried contacting you yesterday on your registered mobile number with us. However, we could not speak to you as your number was unreachable. Hence we would request you to call our team on the dedicated helpline number 01244749362 for more information on this booking. Best Regards, Yatra Care Verified Support May 12, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sandhya, Greetings from Yatra.com! Booking reference no.[protected] We thank you for your patience. As we checked our team has resolved your query satisfactorily by providing you an alternate flight option. We hope that this information will suffice the purpose. Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com Regards, Yatra Care | |||||
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