[Resolved]  Yatra Online / Yatratrip.in — fooled by yatra

Address:

New Delhi, Delhi, 110017

Hello all
This is regarding my on going trip yh4174436
The hotel summit indriya resort, munnar where yatra made me stay is one of it’s kind. It’s the worst hotel i have ever been to.

When we reached here, we were made to wait 20 mins at the reception after a 4.5 hour journey from kochi. When we came at the rooms, they were still cleaning in front o[censored]s and made us wait again.
The ac’s were dripping water on our face while being asleep. The beds were broken that every time we would move, it will make a noise.
The house keeping staff ate our foods and drank from the whiskey bottle while we were away for sightseeing.
The geisures were not working. They didn’t provide us with any towels, tea kits or any washed cups after cleaning the rooms.
Whenever we ordered anything, it wouldn’t come at all.
On the top of all this, there’s nobody to hear to the redressal of the customer.
Overall when we mailed yatra, we called them 100 times, nobody is picking up the call and they booked all the 3 star hotels for us but on the iteanary, it was written 4 star and we paid for 4 star but the services recieved are not worth even a penny. Yatra.com is worst i have ever come across.