[Resolved] Yatra Online / Yatratrip.in — gift card validity

Sunilbhojwani23

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560045
Website:	www.yatra.com

Hi,
I was trying to place an order[protected] and i noticed that my gift card expired. I understand it has a 6 month validity and i'm to be blamed could not redeem this within the available date but the amount is for rs. 5000 which i consider is huge (Validity was over in april month 2017). Could i request you to help on this regard? Voucher number is a code so not sharing here.

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Aug 24, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

We would want to inform you that every discount / promo code has a validity, if any provided by yatra its validity could not be extended, if the same is offered by some external partner then you have to connect with them directly for the validity date extension request. We hope that above information suffice the purpose. Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Regards,
Yatra Care !

Jul 18, 2017

Updated by Sunilbhojwani23 When we are buying a voucher by paying in cash amount, how come it can be invalid in any time.
Don't knw whether you are authorized to change this rule or not. But if you think ethically, my hard earned 5000 /- is gone in your account for the service which you have not provided. So this unethical money is never going to be fruitful. Will complaint the same to Consumer forum for sure. Thanks for the quick reply btw.

Verified Support

Jul 19, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

As informed in the earlier response, it seems you bought this voucher form some external source, kindly to connect with them directly for the validity date extension request. We hope that above information suffice the purpose. Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Regards,
Yatra Care !