[Resolved]  Yatra Online / Yatratrip.in — got cheated through yatra.com home-stay booking

One of the worst experiences while ordering from yatra. Please find the attached photos and video for your evidence.

* The room was not at all up to the mark, the room and the washrooms were very dirty and stinking very badly.
* The bed was dirty without pillow covers and even though we were charged extra for the room heater per day(total charge amount 1200/-), the same was not at all functional.
* There was a television in the room which wasn't working.
* There was only one light above the television which was more of a bed-light and wasn't even illuminating the entire room.
* The water heater in the bathroom wasn't working and at night there was no water supply also.
* The switch boards in the room were very dirty and the wires were coming out of them risking the chance of electrification. There were no ports for charging the mobiles.

When raised the complaint with the hotel management, they were not even bothered to listen to us, and suggested to raise a complaint with Yatra or Consumer Court. I tried to contact Yatra customer care, however not able to connect due to busy network, I have attached my yesterday call log as well.

Before posting this pictures and videos in social media just want to check if you can take any action against hotel management and let me know what action you had taken.

Would appreciate if all the amount spent by me should be refunded for such a horrific experience and this hotel/homestay should be taken off the Yatra list of preferred hotels.

Post complaint I have received a email saying that

We have noted your feedback against the property and will take necessary action if required.

However, would regret to inform that the property has denied any refund on this booking.