[Resolved] Yatra Online / Yatratrip.in — Had cancelled one side plane booking, but yatra.com had cancelled both to and fro booking | |||||
I had booking for pune-jamme-pune round trip booking from yatra.Com. But due to some reason i had cancelled by booking for jammu-pune flight. And also i had received confirmation for cancellation for jammu-pune flight. But when i had checked for my remaining booking, i was shocked for that yatra.Com had cancelled my total booking against referance no.[protected]. When i had contacted yatra.Com customer care for the issue, they told me that i had given mail for cancelling total booking of pune-jammu-pune round trip. But i had done cancelation online on yatra.Com website by giving referance no. Then how shall they receive my mail. And i have received cancellation details for the trip which i was expected to cancel i.E. Jammu-pune trip. When i have asked them to check mail which i have received from them, they told me that they are able to mails. After that one lady from yatra.Com called me for the same issue, she requested me to forward the mail which i have received for cancellation confirmation to tanya.[protected]@yatra.Com. And told that yatra.Com will refund the amount. After that i asked her to give me some docket number for their complaint, she had not given me and told that she had taken the issue further. After that i am regularly giving mail for confirmation, i am not getting single reply for my mails. Now i should get my total amount refund which i have done pune-jammu-pune round trip booking. Because due to the above issue i had to done new booking for pune-jammu trip at rs. 11000/- regards, tushar mapari Was this information helpful? | |||||
Jun 10, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Tushar, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond at the earliest. Request your patience in the interim. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care Verified Support May 08, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Tushar, Greetings from Yatra.com! Booking reference[protected] We regret for the delay in reply. On the basis of our investigation we would like to share that you have requested for cancellation of both onward and return flight. After successful cancellation we also sent you total refundable amount is INR 1799 to your registered mobile number and email address. Our team has shared with you online cancellation print screen images processed by you on 2 May 2017 under Interaction Id. : 3366559. We hope that this information will be helpful in resolving your query. Should you require any further assistance, please call us on[protected] or alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment