[Resolved] Yatra Online / Yatratrip.in — higher gst charged by your sales agent | |||
Hello, This is to bring to your kind notice the amount of gst charged by your sales agents. I, along with my parents and my sister was a part of your "jewels of europe" package conducted on 25th of july to 8th of august. I had been given a quotation of rs 2, 29, 804 per person inclusive of 9 % gst. This amounts to rs 9, 19, 216 for the 4 o[censored]s. Out of this, an amount of rs 3, 90, 000 was paid before july. The remaining amount of rs. 5, 29, 216 (After a discount of rs 13000) was paid by cheque on july 17th. Now, as the gst was slashed to 5 % for all international tours, my question is why was i still charged at 9 % gst?? Isn't it a violation of the government guidelines for taxes?? When i asked your sales agent for a clarification regarding this issue, i suprisingly got no reply from him. I would here by like to claim the refund of extra 4 % gst charged per person. I would like to hear from you regarding the matter, or else i would have to approach the concerned authorities regarding this issue. I tried to reach yatra at [protected]@yatra.com, through your support system on your website. But your pathetic website does not register any complain. Neither the toll free phone number of [protected] is answered. Was this information helpful? | |||
Nov 1, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 22, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Kaushil, Regret the inconvenience you have gone through. Request you to please share your registered email ID and Yatra booking reference number to enable us to assist you. Thank you Yatra Care | |||
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