[Resolved]  Yatra Online / Yatratrip.in — Hotel booked, but the booking confirmation cancelled on check in day

Address:	560082
Website:	www.Yatra.com

I had booked a beach view resort (Red rock residency) in mangalore from 12th to 14th may 2017. I had paid the entire amount of rs 12094 upfront.

I was supposed to check in by 12:00 pm on 12th may.

I was travelling all the way from bangalore to mangalore for this. Now on 12th may, i get a message from yatra at around 1 pm (When i am almost near the resort) that the booking is not confirmed. I had made the booking on 10th may itself.

Now,
1) if the booking was not confirmed, why couldn't they intimate me on 10th or 11th.
2) what is the point of taking the full payment, if they cant confirm the booking.

When i went to the resort anyway, they also said that bookings are full and they had not accepted any booking from yatra.

And the dates being a weekend, i could not get reservation in any other resorts for that weekend.

Due, to this my family was stuck in mangalore and had to stay in local hotel. Which caused a lot of inconvenience and discomfort. And add to this the mental tension of not getting any other resorts.

This completely ruined my vacation and is seriously not acceptable.

I am never going to use yatra ever again.

Yatra booking num: yt22026744