[Resolved] Yatra Online / Yatratrip.in — Hotel Booking | |||||
I have book hotel in Daman Booking ref no #[protected]. Hotel Silver Sand Beach Resort. The hotel is not taking any booking from Yatra since past one month but it's still reflecting on the website. I spoke to Asma first on 16th Feb, 2017 informing her about the situation she said the situation is been resolved and I will get the booking. The next day I contacted the hotel they are still not taking the booking. I called Yatra again this time horrible rep Rajni Sharma is handling the situation and not providing any resolution only delaying since morning. I need this to be resolve before I take this to consumer court Was this information helpful? | |||||
Apr 1, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Rahul, Greetings from Yatra.com! Regret the inconvenience caused. As per our records, team contacted you and confirmed your booking in alternate hotel and refunded the amount of INR 400 post your consent. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment