[Resolved]  Yatra Online / Yatratrip.in — hotel booking issue with yatra at poonja international hotel

This is in reference to a booking at hotel poonja international made via yatra.
My flight to mangalore had got delayed and my luggage was
Misplaced by the airline. Adding to all the woes was the behaviour by
The hotel staff.
I reached the hotel by 12:05 am and enquired about my booking the
Hotel boy said we are late and we will not be given any rooms.
The hotel check in time and check out time on the yatra app said
Flexible, i had also put in a comment during my booking that i’ll check in
By 11:00 pm.
I asked the hotel staff to check my hotel booking details and also told him that
I’ve already paid for the booking, he said he had no entries for my booking and
I should check with yatra. I then called the yatra customer care but was not able
To reach them since it was already past 12:30 am.
We argued with the hotel staff till 2:00 am and somehow managed to get a room
Allotted to staff allotted to us. This room was as filthy as it could be.
We were given another room at 7:00 am, we checked out by 11:00 am.

This was by far the worst hotel experience that i’ve had till date.
I have complained to yatra via phone and mail too but haven’t heard back from them.
Please have this looked at.