[Resolved] Yatra Online / Yatratrip.in — hotel booking made, four days before the trip they saying hotel not available | |||
Hi, I have made a hotel booking through yatra.com on 23rd and 24th of december (Booking reference no:[protected]. The booking was confirmed in (Hotel name :trippers stay, kushal nagar). Today i got a call from yatra, and the executive told me to the hotel is unavailable now and i have to cancel the ticket. I dont know how they can do such act for ticket booked more than one week back. I have the ticket copy with booking confirmation and hotel confirmation. I called to yatra again then they said they will resolve the issue in another two hours time. Called after few hours now they are saying that they need one more day to find out the issue. It is very horrible since i already made travel plan and the last minute they are saying the hotel is not available. Was this information helpful? | |||
Jan 20, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Shyam, Greetings from Yatra.com! We regret the inconvenience caused. Kindly allow us some time and we will update you at the earliest, we request your patience in the interim. Best Regards, Sidhartya Kar Verified Support Dec 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Shyam, Thank you for your patience! Would like to inform you that as we have checked our team was in contact with you regarding your hotel booking query and they have updated you that reservation is not honoring by the hotel. Hence, complete refund with service recovery of 2000 has been initiated to you. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us. Thanks Yatra Care. | |||
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
The service recovery of 2000 is not yet credited to my account. You have spoiled my trip and also cheated by giving false promise.