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Yatra Online / Yatratrip.in — Hotel not confirming booking done at yatra

I made a booking at Mayfair Darjeeling on 13/01/2024 through yatra (ref number[protected]. Upon calling the hotel they’re saying they’ve received no such booking.
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Dear Vikrant, Greetings from Yatra.com! Regret the inconvenience, please kindly share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you
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