[Resolved] Yatra Online / Yatratrip.in — illegal charges on rescheduling of flights

saurav72000

from Mumbai, Maharashtra

Address:

F302, Royal Rahadki Greens Phase 1,S.N. 30 1,2,3 Shivraj Nagar, Rahatni, Pimpri-Chinchwad, Maharashtra 411017, Pune, Maharashtra, 411017

All the airline companies have waived off rescheduling charges for corona outbreak. Yatra has mentioned same on their website but when you will try to reschedule they will ask for regular rescheduling charges on behalf of airline. Their customer care neither respond nor come back.in the end they will bring it down to last 3 days prior to departure and then you will not be eligible for zero charges on rescheduling.

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Apr 30, 2020

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Mar 16, 2020

Updated by saurav72000 Ref no[protected]

Verified Support

Mar 22, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

Request you to kindly DM us your Yatra booking reference number and contact number along with details of your query. We are experiencing high call volumes due to COVID-19. If you are not traveling in the next 04 Days please consider connecting us later. In case you are looking for change or cancellation assistance, please confirm the change or cancellation request at least 96 hours prior to the scheduled departure time to avoid No Show charges.

Thank you,
Yatra Care