[Resolved] Yatra Online / Yatratrip.in — international flight cancellation refund | |
I have booked flight (Emirates airline) for my parents from yatra.com from delhi to houston. Due to covid-19 travel restriction flight got cancelled on march 30th. Booking reference number is[protected]. I have sent multiple emails with request id 25163090 regarding refund status. I have received on email back saying i should be getting my refund within 7-10 working days. Today is 20th working day from that email date and still no refund. I have sent multiple emails but no one is responding. I called airlines support and they are saying that refund has been processed from their side. I am disappointed my the kind of support service you are providing and would make sure to not book any international flight from your travel agency. Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Your refund of INR (153394.00) has been processed from our end on 21st July 2020. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.
Thanks,
Yatra Care