| Address: | New Delhi, Delhi, 110034 |
Hi
This is regarding my booking (Booking id[protected] with yatra. I had booked a flight for my mother from delhi to manchester. Since she was travelling first time out of the country (That too alone) i wanted her experience to be comfortable so i had booked an etihad flight (Paying more). However this did not happen. Once she reached the check in counter she was told that her flight was changed to jet airways. Firstly why was it changed when i had paid for an etihad flight, secondly there was no prior intimation. She had to move around the airport to find her counter.
This was just the beginning of her troubled travel. The jet airways flight was not upto the mark - there were no tv screens installed, food was not appropriate, seats were uncomfortable. Then at the abu dhabhi airport she had to take her boarding pass again (Which should have been given to her in delhi), also she was asked if her visit was urgent as it was the last ticket. Could you please explain why such a question was asked if we had booked our flights already. Infact a fellow passenger complained about not getting the boarding pass as the seats were full. I am really not sure how such a thing is possible and i really need an explanation for this.
I myself had travelled a month back through the etihad airways and the experience was great then. But this time it was far from good. This is the first time i had booked an international flight through yatra and if such a treatment was given because i did not book it through etihad website then in that case i would like to cancel my two other pending bookings with yatra.
Could you please look into this matter and do the needful. Was this information helpful? | 
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