[Resolved] Yatra Online / Yatratrip.in — international holiday cancellation by yatra

himie

from Shillong, Meghalaya

Address:

781125

Never book any holidays with yatra.com. I booked an international holidays to europe under flavours of europe scheduled on 18 january 2019 and at the nick of time yatra mailed me saying they cannot run the package after payment of full package amount. Such a mental harassment we are facing. I hope they maintain some kind of professionalism and refund my entire amount very very soon as i have no money left even to plan anything.
Reference id: yh4376585

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Jan 28, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings From Yatra.com!

This is with reference to your email regarding the package booking under the reference number YH4376585.

We regret the inconvenience caused to you. We have received your query and forwarded it to our concern team to check the details. Request you to allow us sometime time we will check the details and get back to you.

Regards,
Yatra Care

Verified Support

Dec 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Himadri,

Greeting from Yatra.com!

We sincerely apologize for the inconvenience caused to you. As per our records our team was in contact with you and refund of INR 297653.00 has been processed from our end on 26th Dec 2018 in the same mode of payment. Please note if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care