[Resolved] Yatra Online / Yatratrip.in — Irresponsible and fake

poojacha067

from Udaipur, Rajasthan

Website:

www.yatra.com

I booked a package to goa YH3143219 and i was told to pay the booking amount Rs 15000 and rest after 10 days.As soon as i paid the booking amount i received a mail from yatra that i have to make the entire payment in 2 days or the booking shall be cancelled.I paid the complete amount and then it started.Yatra.com team stopped replying me and stopped taking my calls.Miss kimmi malhotra was our concerned executive who is so irresponsible whenever i called her they always said she was not available.The hotel was la gulls court and after 5-6 days i called yatra for the complete iternary and i got to know that hotel la gulls was cancelled and we were not even informed.We were given an alternative and they said we will have to pay more for alternatives.Finally we found the river palace goa which was decent and did not require any extra payment. We finalised that hotel and mailed Miss Kimmi to send us the confirmation on 30th January 2017.We did not receive any confirmation till 3rd february and we decided to call them again as trip was scheduled on 11 Feb 2017.To our surprise we again received the same response that the hotel could not be booked and we were not even informed about the same.We would have never known that the hotel wasnt bokked if we hadnt called yatra on 3rd february.Now they have again given me 3 pathetic properties which are not worth staying and they are asking me to choose one of them.This website is simply making a fool of peoples time and money and they have no intention of making any bookings.We dont have any detials till now and our trip will begin on 11 feb.I have spoken to 10 different executives by now and i still dont have a response.
i am taking this case to consumer forum today itself if i dont receive a reply and it is a suggestion for everyone to be careful while booking on this website because they are fake.
I have attached a screenshot which was the last mail that i received from yatra and from 30 jan till 3 feb they showed no courtsey to inform us that they have not done the booking.

Mobile No- [protected]
Email- [protected]@yahoo.in

+1 photos

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Mar 10, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Pooja,

Greetings from Yatra.com!

We sincerely apologize for the delay in response. As per our records, team was in contact with you and confirmed your booking in Sukhmantra resort post your consent. Vouchers has been sent on your registered email id with us. We request you to please carry the vouchers along with your photo identity proof.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care