[Resolved] Yatra Online / Yatratrip.in — late arrival and worst facility | |||
We were about eleven people traveling from chandigarh to manali, we are supposed to travel by 10.30 pm on 24th march and the bus arrived at 12 30 pm. Their was not even place given for us the reserved seat, not even seat numbers, asked to get seated wherever place available, to keep our baggage we kept everything on beside the seat, worst experience and frustrated, the people servicing for supreme travels used abusive language on the customers. This is such a shame for a company like yatra to onboard services like this. We would like to know on what action has been taken on this asap or we would raise a consumer complaint. This is atrocious and a very bad experience with supreme travels and as well as yatra. We thought yatra was a promising but broken everything in a single trip. I would wish to be contacted regarding the action taken on this issue my no is [protected] Was this information helpful? | |||
Apr 25, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 25, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, As per our records, customer care team would have contacted you for all your concerns and have shared the required information with you. We would like to inform you that selected seat are not guaranteed by the bus operator and the bus operator reserves the right to change the seat numbers. The same is mentioned on the website also. Rest please be assured that the feedback related to delay in departure would be forwarded to the concern bus operator to make sure these thing should not be repeated with you or any of our upcoming customers. Please treat this as an isolated case and give us another chance to serve you better. Please feel free to contact us again in case of any additional help required. Best Regards, Yatra Care ! | |||
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