[Resolved] Yatra Online / Yatratrip.in — less refund credited

Ravita Kumari

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600080
Website:	Yatra

Yatra deducted inr 3824 for a transaction which was not completed by yatra and refund was initiated with ref. Id[protected] for the refund amount rs. 3824 with bank id[protected]. Actual amount credited is rs. 3772.10. May i know for the amount is deducted, and if this is way to looting people or making money for yatra, let me tell you its going to be tough for you yatra. I will go to consumer court for this cheating.

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Mar 6, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Thank you for contacting us at Yatra.com !

We truly apologize for the inconvenience you have faced in this regard. We would want to inform you that we have processed full refund of Rs. 3824.00 against Yatra Reference Number -:[protected] on 29 JAN 2018. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account. If you found any discrepancy in the refund amount then kindly share your bank statement copy with the issue details at [protected]@yatra.com for our team to assist you better.

We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] /[protected] For holidays please call on [protected].

Best Regards,
Yatra Care !