[Resolved]  Yatra Online / Yatratrip.in — misguidance and no proper document verification for visa process

Hi Team,

My booking ID is YH4263196. I have opted for a Europe holiday trip with my wife. For Schengen visa, we appeared separately due to my wife new passport take some time, I have been assisted properly at Bangalore Third party vendor. I got the visa in the first go itself.

Next time for my wife visa, yatra have provided a different third-party vendor at Chennai there we have faced a lot of issues due to their negligence, even after cross verification also we got rejection due to missing covering letter itself. VFS representative asked for the same but we are guided like sponsor letter & covering letter also same, so one is enough, so we submitted the same. So, my wife got the rejection in this case. So she has collected her passport at Chennai VFS office, that time she asked the reason for rejection they have mentioned no covering letter itself. Even reason mentioned over the rejection letter also resembles the same "purpose of the tour is not reliable". Because it is correct she is not provided her cover letter only sponsor letter.

Later onwards Yatra Visa processing team also keep on asking money not even bother about our visa rejection. The team mentioned as if you want to go then you have to pay then only we will share the documents else ignore the money you have paid.

They have booked another appointment as well but they haven't shared any documents till the appointment date. We faced so many issues in preparation of covering letter and sponsor letter. And Yatra Salesperson provides some assistance here. As no legitimate person from Yatra visa team ever takes any responsibility as well.

Yatra Visa processing team have mentioned like: We will share the required documents and you need to go through everything for the second-time visa process. For this, I have taken a couple of days office leave and prepare the proper documents and asked some other people for verification then re-appeared for the visa process. The second time she got the visa.

But what my concern is it shouldn't happen to anyone else next time. Your team is not even feeling guilty at all. There just giving some voucher's to just close this issue. That is where I'm worried. Till date, I have paid almost all the amount except this second-time visa fee and they have mentioned like euro price increased but they are failed to provide where they are referring the ROI of euro. Because there is no match between the Yatra mentioned euro ROI with any of the websites.

We are a newbie for this process. If we know everything then why will we opt Yatra?

I hope you will resolve my issue.

Awaiting your positive response.

Yatra referance number :[protected],
date ;24/08/2018