[Resolved] Yatra Online / Yatratrip.in — Money deducted but flight not booked

[Resolved] Yatra Online / Yatratrip.in — Money deducted but flight not booked

D Debanik Majumder Jun 29, 2022 Jun 30, 2022 This thread was updated on Jun 30, 2022

Today I was booking a flight from Kolkata to Agartala and the fare was Rs. 4718, but as soon I completed my OTP, the amount was deducted but the ticket was not booked. It returned to a page saying "Oops". I have tried contacting yatra by phone and email but got no response. Please look into the issue and please refund the amount. +1 photos Was this information helpful? No (0) Yes (0)
Aug 4, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Jun 29, 2022 Updated by Debanik Majumder Email ID : [protected]@gmail.com Verified Support Jun 29, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. We have forwarded the request to check the payment status and will get back to you with an update on the same communication thread within 48-72 working Hrs. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care Verified Support Jun 30, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 4718 for your booking. Please note Yatra takes 48-72 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
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