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Yatra Online / YatraTrip.in

[Resolved]  Yatra Online / Yatratrip.in — Money Deducted but flight ticket not booked by yatra online

I tried to book a flight ticket

2 adults from Ahmedabad to New Delhi
30 Sept Friday
7:20 am Go first flight

Via yatra.com and I did my payment through UPI and after the money got deducted no confirmation/ booking of my ticket is obtained

I have mailed them multiple times but not response
and have tried contacting customer support but they don't have
any individual on support on call and just can email them.

Support Ticket: YA:33494352

Please help to share my ticket confirmation with PNR number
or Refund my amount very urgently
+3 photos
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Sep 25, 2022
Complaint marked as Resolved 
1. Replied on Email about refund initiation process within 24 hours 2. Initiated refunded 3. Redund received : issue resolved within 2 days
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Sep 24, 2022
Updated by nauman_07 email_id: [protected]@gmail.com

Please send my refund ASAP
Verified Support
Sep 25, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Nauman

Greetings from Yatra.com!

We would like to inform you that a refund of INR 4180.00 for your booking is being processed.

Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

Regards,
Yatra Care 
Sep 25, 2022
Updated by nauman_07 THANKS, Yatra Team for resolving ISSUE Received refund
Verified Support
Sep 26, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Nauman. Greetings from Yatra.com! Thank you for supporting Yatra during these trying times!! Please note that our relationship with you is very important to us and we are making all efforts to keep you a happy and satisfied Yatra customer. Regards Yatra Care
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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