[Resolved] Yatra Online / Yatratrip.in — Money deducted but no confirmation/no ticket issued.

[Resolved] Yatra Online / Yatratrip.in — Money deducted but no confirmation/no ticket issued.

Z Zaid888 from Bengaluru, Karnataka Aug 24, 2022 Sep 16, 2022 This thread was updated on Sep 16, 2022

On 23Aug 2022, I searched flights from BLR TO DEL, Google showed me a result of yatra.com. A SpiceJet flight with a fare of ₹5314/- when on spice jet's website the same flight costed ₹10, 000/- approx Naturally I thought yatra was providing the best fare and proceeded to book. It led me to yatra.com where I put in my traveller information and email ID / phone number Finally it asked me to pay. I choose UPI, it prompted me to open my UPI app and complete the payment. After completing my payment the when I opened the website it froze and payment didn't reflect. I contacted [protected]@yatra.com with my UPI app invoice. No response Sent reminder emails, no response Lodged complaint on yatra.com to escalate this issue. No response. I want full refund of the amount deducted from my account. Was this information helpful? No (0) Yes (0)
Aug 24, 2022 Complaint marked as Resolved Refunded amount Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Aug 24, 2022 Updated by Zaid888 Paid receipt of ₹5314 Verified Support Aug 24, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care Aug 24, 2022 Updated by Zaid888 Email ID- [protected]@gmail.com Verified Support Aug 25, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! This is regarding your refund request under booking reference number[protected]. We would like to inform you that a refund of INR 5314.00 for your booking has been processed on 24th Aug 2022. Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account We thank you for your patience and patronage. Regards, Yatra Care
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Comments

Vansh saluja

Sep 16, 2022

Sir mene abhi Skyscanner k through aapke website se patna indore ki ticket book kr rha tha but jaise payenge option m gya payenge request aaya and jaise mene payment Kiya phir wapis page p gya to vo refresh ho gya and automatic phir s payment window khul gya and mera payenge acount se cut gya .. pls sir kindly help me or back my money. I want to book a flight.
UPI refrence no[protected]
Email- [protected]@gmail.com
Mobile - [protected]