Yatra Online / Yatratrip.in — Money deducted but tickets not booked- FRAUD BY YATRA.com

Yatra Online / Yatratrip.in — Money deducted but tickets not booked- FRAUD BY YATRA.com

A ameeshasoni998 Nov 19, 2022 Nov 20, 2022 This thread was updated on Nov 20, 2022

The money for the tickets worth INR 12972.00 has been deducted from my account which is in the name of Tushar Yadav and the tickets that I was booking are not booked yet. Nothing is coming up on my bookings and I am unable to catch up with the support team aswell. The transaction was made on 19/11/22 at 13:08:42. I have received an email that says that the money is deducted. The tickets were from goa to delhi. One way tickets for 2 passengers. I would like to have the refund back as I need to book these tickets asap. Thanks and regards. Was this information helpful? No (0) Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 20, 2022

Verified Support

Dear Ameesha.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal.

In order to check if the amount has been charged, we request to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.

Regards
Yatra Care