[Resolved]  Yatra Online / Yatratrip.in — money deducted while the ticket was not booked and no refund received for the cancelled ticket from there side

Hi,

I am rupali phatak verified customer from yatra.com
I booked two flights from yatra portal and had an extremely terrible experience with that.

Now i am going to state both the problems and need to the refund asap.

1. Reference number:[protected]

There is no booking id given to me as when i was doing the payment the money got deducted from my account but no booking was made in return when earlier i contacted yatra for the same they claimed that the status was auto reversed you can check with your bank.
When contacted the bank they claimed that the money had been deducted. So you need to ask the company to provide you the refund.

The amount for the ticket was inr 5790/-

The booking was made on 30th september 2019 and till date i haven’t received any refund for it or call from the company.
I have attached the email received from the company.

2. Booking reference : xbqrgb
Booking id:[protected]

This ticket was booked on 30september 2019.
From jaipur to mangalore for 27th october 2019 (23:55 -6:35) indigo
A week prior to the date of flying from they send us a msg that due to unavailability of required number of passengers to fly from jaipur so therefore we are cancelling the flight and we are providing 3 options to choose the flight from without paying extra or you can cancel the complete ticket and book another ticket and within 5-7 working days you will get the refund.
Relying on this i canceled the ticket on 26th october 2019. I received a mail too that there will be no deductions and complete amount will be given back ie inr 5614/-
Again till date i haven’t received any refund.

What am i supposed to do?
A total of rs 11, 404 got wasted? Is it a small amount?
I don’t want any emails or anything i want my compensation it’s been 3 months now.

I want yatra to take action asap. Else i will have to take legal actions.